TERMS OF USE
The following are the terms of use (“Terms of Use”) for HNL Lab Medicine’s (Health Network Laboratories, LLC), patient portal (“Patient Portal” or "MyHNLAccess") and HNL Lab Tests Direct (HNL LTD) Website. Before accessing or using any services, please take a moment to review these Terms.
Scope of Terms
The goal of this Website is to provide users with an online means to view, print information, and access diagnostic health testing and services provided by HNL Lab Medicine (“Services”) through a secure electronic method of communication. These Terms of Use constitute a binding legal contract between HNL Lab Medicine (referred to as “we,” “us,” or “our”) and you (“you” and “your”), governing your use of the Website’s services. By accessing this Website, you confirm that you have read, understand, and agree to be bound by these Terms. You affirm that you will not utilize the platform for any purpose that is unlawful or prohibited by these Terms. If you do not agree to be bound by these Terms, please do not access, or use the platform. If HNL Lab Medicine is informed that you are making a possibly unlawful or prohibited use, it may unilaterally deny your further access. In its sole discretion, HNL Lab Medicine may modify these Terms by posting the revised version on the platform. Such modifications shall be effective immediately after the posting of the modified Terms, and your continued access or use of the platform after the modifications have become effective shall be deemed your conclusive acceptance of the modified Terms.
You acknowledge and agree that you are at least 18 years old. You agree to use this Website only to facilitate clinical laboratory tests and services made available by HNL Lab Medicine and for no other purpose. You agree that you shall not: (a) disrupt or interfere with the servers or networks hosting or connected to the Website; (b) transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer hardware or software; (c) provide false or misleading information or impersonate any person or entity; or (d) create a link to, or otherwise link over from another web page to this Website without the written consent of HNL Lab Medicine.
HNL Lab Medicine offers collection services in more than 50 patient service centers in Pennsylvania. Testing samples are collected in patient service center locations identified on the HNL Lab Medicine Website. Testing samples are forwarded to a licensed clinical laboratory which maintains a current CLIA (Clinical Laboratory Improvement Amendments) certificate and appropriate permits and accreditations.
Disclaimer of Content
Nothing contained on the Website is intended to be a substitute for medical diagnosis or treatment. The information should not be relied on to suggest a course of treatment for a particular individual. Use of the Website does not create a doctor-patient relationship. It should not be used in place of a visit, call, consultation or the advice of your physician or other qualified healthcare provider. Information included in the site is not exhaustive and does not cover all diseases, ailments, physical conditions, or their treatment. Should you have any healthcare related questions, call, or see your physician or other qualified healthcare provider promptly.
Always consult with your physician or other qualified healthcare provider before embarking on a new treatment. You should never disregard medical advice or delay in seeking it because of something you have read on the Website. Any patient receiving a test result that falls outside the normal value range, as indicated as an abnormal value or critical value, should immediately follow up with their primary care physician. HNL Lab Medicine does not directly or indirectly practice medicine or dispense medical services as part of the Website. Features and specifications of products or services described or depicted on the Website are subject to change at any time without notice.
Copyright, Trademark, and Intellectual Property
All content on the Website is copyrighted by HNL Lab Medicine, protected by the copyright laws of the United States of America, and is the property of HNL Lab Medicine. Copyright, trademark, patent, and other applicable laws protect the content, services and materials appearing on the Website, and no material on the Website is in the public domain. All materials on the Website may be accessed, downloaded, or printed for your own personal use. You shall keep intact any proprietary notices, including copyright notices, contained on any downloaded materials and you shall comply with any applicable end user license agreements. No other use of materials on the Website may be made without express written permission of HNL Lab Medicine. This Website is owned by Health Network Laboratories, LLC. Other names, trademarks, service marks, and logos of HNL Lab Medicine appearing on the Website may not be used in any advertising or publicity, or otherwise to indicate HNL Lab Medicine’s sponsorship of or affiliation with any product or service without express written permission of HNL Lab Medicine.
Nothing contained on the Website should be construed as granting, by implication, estoppels, waiver or otherwise, any license or right of use to any trademark displayed on the Website without the written permission of HNL Lab Medicine or the third-party owner of the trademark, if any. The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
Other than the content you own, under these Terms, HNL Lab Medicine and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.
Privacy and Security
You will create a username and password to use the Website and must have a current browser that supports all site functionality. It is your responsibility to keep your username and password secure and confidential so that only you, or someone authorized by you, can gain access to your information.
Your information may contain sensitive information, including, but not limited to, pregnancy, HIV/aids, drug, alcohol and sexually transmitted disease information, genetic disease, or genetic testing, and you acknowledge and agree that such sensitive information may be viewed and printed through this Website. Your username and password are crucial elements of protecting the privacy and confidentiality of your information. If you think an unauthorized individual has learned your username and/or password, immediately log in and change your username and/or password. You are solely responsible for protecting your username and password. HNL Lab Medicine is committed to respecting your privacy and maintaining the confidentiality of your protected health information. We have detailed policies and procedures regarding access to records. For information about our privacy policies concerning your protected health information, please see our Privacy Policy.
Though we use state-of-the art security, no system can eliminate 100% of the risks of intentional intrusion or inadvertent disclosure of information. When using the Website, information will be transmitted over the Internet, a medium that is beyond our control. As a result, while we take steps to protect your information, HNL Lab Medicine cannot ensure or warrant the security of any information transmitted through the Website.
You hereby expressly assume the sole risk of any unauthorized disclosure or intentional intrusion, or of any delay, failure, interruption or corruption of data or other information transmitted in connection with the use of the Website.
Termination
You acknowledge and agree that HNL Lab Medicine may suspend or terminate your account and/or deny you access to or use of all or part of the Website without prior notice at any time for any reason. HNL Lab Medicine reserves the right to terminate inactive accounts in its sole discretion.
Use of Third-Party Materials
HNL Lab Medicine wants to provide users of the Website with information, services, and products that are valuable to them. Featured programs and other site content within the Website may link users to third party sites. HNL Lab Medicine does not control and is not responsible for the terms and conditions, privacy policies or practices of any third-party sites. If you link to third party sites from this site, HNL Lab Medicine encourages you to consult the policy statements of each site you visit.
HNL Lab Tests Direct makes no representations whatsoever about any other Website that you may access though the Website. When you access a non-HNL Lab Medicine website, please understand that it is independent from HNL Lab Medicine, and that HNL Lab Medicine has no control over the content on that Website. In addition, a hyperlink to a non-HNL Lab Medicine website does not mean that HNL Lab Medicine endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download from that site is free of such items as viruses, worms, trojan horses, and other items of a destructive nature, and that such use or download complies with copyright and other applicable laws.
Disclaimer of Warranty; Limitation of Liability
The Website and the content contained therein are provided “as is” and “as available” with no warranties whatsoever. To the fullest extent permissible by applicable law, HNL Lab Medicine disclaims all express and implied warranties regarding the operation of the Website, or the content, products and/or services included therein, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Access to the Website may be interrupted and the content contained therein may not be error free.
Your use of the Website, any content on this Website, and/or the services is at your own risk. HNL Lab Medicine specifically disclaims any liability, whether based in contract, tort, strict liability or otherwise for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with access to or use of the portal or the services, even if HNL Lab Medicine has been advised of the possibility of such damages. To the fullest extent allowed by law, in no event shall HNL Lab Medicine, its officers, directors, employees, agents, partners, suppliers, successors, assigns or anyone else involved in creating, producing or delivering the patient portal or the information, services and materials contained herein, be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other portal or the information, services and materials contained herein, be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with: (a) the use or inability to use the Website, (b) any claim attributable to errors, omissions, or other inaccuracies in the Website, (c) any unauthorized access to or alteration of your data, or (d) any other matter related to the Website. HNL Lab Medicine’s maximum liability to you shall not exceed the amount of fees paid for the services, if any. Your sole and exclusive remedy for dissatisfaction with the patient portal will be to stop using it.
You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and the patient portal would not be provided to you absent such limitations.
Indemnification
You agree to indemnify, defend and hold harmless HNL Lab Medicine, its officers, directors, employees, agents, partners, advertisers and suppliers from any liability, loss, claim, and expense (including attorneys' fees) resulting from a violation of these Terms of Use, or any activity relating to your use of the Website, including without limitation, infringement of third parties’ worldwide intellectual property rights, negligent, or wrongful conduct by you or any other person at your direction accessing the Website. Your obligations under this paragraph shall survive and continue in full force and effect after the expiration or termination of your account or the Website itself.
Choice of Law and Venue
You agree that these Terms of Use, as well as any suit, action, or proceeding arising out of or in connection with any dispute relating to the Website shall be construed in accordance with the laws of the Commonwealth of Pennsylvania, excluding any conflicts of law’s provisions. These Terms of Use are entered into in the Commonwealth of Pennsylvania, U.S.A. Each party to these Terms of Use submits to the exclusive jurisdiction of the state and federal courts sitting in Lehigh County in the Commonwealth of Pennsylvania, U.S.A., and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect.
Cancellation/Refund
Cancellation of a test or the entire request prior to collection of testing samples will result in an applicable refund, less a 10 percent processing fee. Refunds will not be made after testing samples have been collected except in limited circumstances when HNL Lab Tests Direct is unable to process your sample. In these circumstances, you will receive a full (100%) refund for the test(s) not processed.
Your laboratory requisition form expires ninety (180) days from the date of the request. Refunds will not be made after the expiration date of the requisition form.
Restrictions
You are specifically restricted from all of the following: publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and HNL Lab Medicine may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Minors and Dependent Accounts
Minors or people below 18 years old are not allowed to use this Website.
If you use the Website for products and services for the benefit of any minor, you hereby certify that you have parental or legal guardianship rights to request products and services from HNL Lab Medicine for the benefit of the minor, and to access the minor’s health information. You further represent that there are no court orders or restraining orders in effect which limit your access to this minor’s health information. You acknowledge and agree that you must immediately send written notice to HNL Lab Medicine by mail or email if you are no longer the minor’s court-appointed legal guardian, or if there is a court order or restraining order in effect that would limit your access to the minor’s health information. In such event, you acknowledge and agree to no longer use this Website for products and services for the benefit of the minor or access the minor’s information by means of the Website.
You further acknowledge and agree that access will expire automatically when the minor reaches the age of majority.
Discount/Coupon Policy
Discount coupon codes issued by HNL Lab Medicine are issued as a courtesy to our customers. Orders placed that do not meet the requirements or after expiration will be processed without the discount. Monthly specials will only be honored during the month they are featured. Refunds will not be given retroactively. Coupons are not redeemable for cash and only one may be used for each purchase. Adjustments, credits and/or refunds for discount codes not entered at the time of ordering will not be issued.
HNL Lab Tests Direct Reward Terms of Use
One feature of HNL Lab Tests Direct is that users can accumulate reward points through purchasing direct-to-consumer testing through this website. To learn more about the HNL Lab Tests Direct Reward Points system,
click here.
Insurance Claims
As an online service, HNL Lab Medicine’s direct-to-consumer service, LTD, does not accept medical insurance, nor do we provide services, information, or assistance for submitting claims to insurance companies. These services may or may not be covered by your Health Insurance company.
Pricing
HNL Lab Medicine prices are only available for tests that are ordered and purchased through HNL Lab Medicine’s direct-to-consumer service, LTD, service.
Marketing
By registering an account with us, you agree to receive email marketing that provides promotions and health information. At any time, you may opt out of these emails as indicated on the email.
SHARED ACCOUNT ACKNOWLEDGMENT
Please carefully read the following Shared Account Terms of Use before creating or using a shared account.
Shared Account Creation
Shared accounts can only be created for individuals legally authorized to access the patient's health information. The patient must provide explicit consent for another individual to access their health information through a shared account.
Sharing Health Information with Healthcare Providers Outside of HNL Lab Medicine and Our Affiliates
In addition to shared accounts, patients may elect to share their laboratory results with their healthcare provider. The patient must provide explicit consent in order to share their health information with a healthcare provider external to HNL Lab Medicine and their affiliates.
Responsibilities
The patient is responsible for managing and granting access to their health information through the shared account. Shared account users must use the website in accordance with these terms and respect the confidentiality of the patient's health information.
Access Permissions
The patient has control over the level of access granted to shared account users, as well as the information they share with healthcare providers. The patient can revoke shared account access at any time without prior notice.
Security
Shared account users must maintain the confidentiality of their login credentials. In the event of unauthorized access, the patient must promptly notify HNL Lab Medicine.
Use of Information
Shared account users may only access the patient's health information for authorized purposes related to the patient's healthcare. Similarly, healthcare providers outside of HNL Lab Medicine and our affiliates may only access the patient's health information that the patient elects to share with them. Users are prohibited from sharing account information, attempting to access unauthorized information, or using the Patient Portal for any illegal or unethical activities.
Termination
The patient can terminate shared account access at any time. HNL Lab Medicine reserves the right to terminate shared account access in case of a violation of these terms.
Updates to Terms
Users will be notified of any updates to these terms. Continued use of the shared account implies acceptance of the updated terms.
Limitation of Liability
HNL Lab Medicine is not liable for any damages arising from the use or inability to use this website, including but not limited to unauthorized access.
Governing Law
These terms are governed by the laws of [Jurisdiction] without regard to its conflict of law principles.
By creating or using a shared account on HNL Lab Medicine's website, you agree to abide by these terms. If you do not agree, please do not proceed with creating a shared account. HNL Lab Medicine reserves the right to update these terms as needed.
Short Message Service (SMS) Terms
By providing your phone number, you agree to receive healthcare-related text messages from HNL Lab Medicine. You confirm that you are the account holder or authorized user of the mobile number provided. Text messages will only be sent to individuals who opt in and provide their consent. If you enroll in one of our informational and healthcare-related text message programs, you will be asked to provide explicit consent before receiving messages. Message frequency may vary, and standard message and data rates may apply.
For assistance, contact us via email at CustomerCareDepartment@hnl.com or by phone at 1-877-402-4221.
To stop receiving messages from HNL Lab Medicine, text "STOP," email CustomerCareDepartment@hnl.com , or call 1-877-402-4221.
If you have questions about privacy, please review our Privacy Policy.
Multi-Factor Authentication (MFA)
For MFA, you will receive a one-time verification message as part of the process. This consent applies only to the single verification message requested during these actions.
If you have subscribed to receive healthcare-related text messages, opting out of those communications will not stop delivery of one-time verification codes or MFA-related messages.
Contact Information
HNL Lab Medicine | 794 Roble Road | Allentown, PA 18109
Phone:
1-877-402-4221
Revised: 12/04/24
