Privacy Policy

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Health Network Laboratories, LLC (referred to as HNL Lab Medicine, HNL Lab Tests Direct, or "we") is committed to safeguarding your information, whether collected from you or submitted through this website, or other HNL Lab Medicine websites or mobile applications directly linked to this privacy statement (collectively referred to as the “website”).

This Privacy Statement, in conjunction with our Terms of Use, delineates how We may utilize Your information and the ways in which such information may be employed or disclosed by Us.

Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

It is important to note that this Privacy Statement does not extend to information classified as Protected Health Information, as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For details concerning our utilization and disclosure of medical information, please refer to our Notice of Privacy Practices.

This Privacy Statement pertains solely to information collected on this website and does not encompass information gathered on any third-party site linked to or accessible through the website, over which we have no influence or control. The utilization of other sites or the submission of information to third-party sites is undertaken at your own risk and is subject to their respective privacy statements and policies.

Collecting Your Information
Visiting this website generally allows anonymity without the need to disclose personal information. However, there are instances where we may require information about you or your device, or when you choose to share such information with us. The acquisition of this information occurs during your use of our website or through submissions made by you, and it is governed by the provisions outlined in this Privacy Statement.

We collect and process the following information:
  • Unique identifiers, including your name, postal address, online identifier, email address, account name, or similar personal identifiers.
  • Protected classification characteristics under applicable laws, such as age, and sex (including gender).
  • Commercial information, such as records of products or services purchased, or correspondence from you.
  • Usage information and network activity, such as browsing history, device ID, search history, IP address, interactions with a website, device geolocation, application type and version, and ad interactions.

We obtain the information listed above:
  • Directly from you through documents, forms, or preferences expressed when accessing our services. 
  • Indirectly by observing your activity when using our services. 
  • Automatically through tracking technologies like cookies when you use our digital services.
  • From third parties for purposes such as monitoring website usage, payment processing, or other services.

In compliance with the law, explicit consent may be sought for the collection of sensitive personal information (such as information about Your ethnicity or health information). You can withdraw such consent at any time by contacting us.

We do not request personal health care information on our general website. Personally, identifying information is obtained only if voluntarily provided through correspondence. Specific feedback forms explicitly discourage the inclusion of sensitive information such as usernames, passwords, social security numbers, and private health information and are securely stored.

For users of specific HNL Lab Medicine applications or programs, separate agreements and privacy practices apply. For example, the HNL Lab Medicine Patient mobile application may request access to your device's file storage. Various web pages and programs offer electronic payment options, with information transmitted to third parties for payment processing. We may be obligated by law to collect certain personal information, and failure to provide it may impact our ability to fulfill obligations.

Use of Your Information
We use your information for purposes including:
  • Processing payments and financial transactions.
  • Providing requested information, products, or services.
  • Sending electronic messages related to our products, services, appointments, events, or news.
  • Fulfilling contractual obligations and enforcing rights.
  • Improving our website and conducting testing, research, and product development.
  • Protecting rights, property, or safety.
  • Responding to law enforcement requests and complying with legal obligations.

By registering an account with us, you agree to receive email marketing that provides promotions and health information. At any time, you may opt out of these emails as indicated on the email.

Third Parties Disclosures
We may share your personal information with agents, contractors, or partners for services related to HNL Lab Medicine. Disclosures may occur in response to authorized requests or as required by law. Your information may also be transferred in connection with the sale or transfer of our business.

Aggregate, non-personal information about website usage is shared with third parties.

Information Security and Storage
We reserve the right to take legal action against unauthorized website use and implement security measures. Your information is retained as permitted by law, and we maintain data security for protection.

The Retention of Your Information
We retain and use your information as permitted by applicable law, including for legal compliance, dispute resolution, and protection of our property.

Safety and Security of Your Personal Information
While we implement security measures, transmission of information over the Internet carries risks. Financial information provided through the internet payment link is encrypted.

Cookies and Tracking Technologies
The HNL Lab Medicine and HNL Lab Tests Direct websites uses “cookies” to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenient feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize HNL Lab Medicine pages or register with the HNL Lab Medicine site or services, a cookie helps HNL Lab Medicine recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same HNL Lab Medicine website, the information you previously provided can be retrieved, so you can easily use the HNL Lab Medicine features that you customized. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HNL Lab Medicine services or websites you visit.

Internet Links
The HNL Lab Medicine website may contain links to several sites that may provide useful information. Links on our website leading to non-HNL Lab Medicine sites are not maintained by us and may contain different information and/or different privacy policies from those of our company. HNL Lab Medicine is not responsible for the content or privacy practices of a non-HNL Lab Medicine website. HNL Lab Medicine does not control or have any input into whether our business partners or internet-linked sites use or accept cookies on their sites.

Updates and Changes
The Privacy Statement may be updated, with changes effective upon posting. Periodic review is recommended to stay informed. Changes and additions to the Privacy Statement are effective from the date on which they are posted. Please review the Privacy Statement from time to time to check whether We have made any changes to the way in which we use your personal information.

Minors and Dependent Accounts
Minors or people under 18 years old are not allowed to use HNL Lab Tests Direct or HNL Lab Medicine's Patient Portal. If you use either of these websites for products and services for the benefit of any minor, you hereby certify that you have parental or legal guardianship rights to request products and services from HNL Lab Medicine for the benefit of the minor and to access the minor’s health information. You further represent that there are no court orders or restraining orders in effect that limit your access to this minor’s health information. orders in effect, which limit your access to this minor’s health information. Lab Medicine by mail or email if you are no longer the minor’s court-appointed legal guardian or if there is a court order or restraining order in effect that would limit your access to the minor’s health information. In such an event, you acknowledge and agree to no longer use the associated websites for products and services for the benefit of the minor or access the minor’s information by means of the associated websites. You further acknowledge and agree that access will expire automatically when the minor reaches the age of majority. 

Your Rights over Your Personal Information
  • Subject to local law, you have rights to:
  • Access, rectify, erase, restrict, object, receive data in a portable format, and lodge complaints.
  • Contact us to update or correct your personal information, and your requests will be honored.
  • Request the deletion of your personal information - usage data is retained for internal analysis.
Your responsibility includes:
  • Maintaining the confidentiality of login credentials.
We are committed to the security of personal information and may consider adopting do-not-track mechanisms if widely accepted.

Please carefully read the following Shared Account Terms of Use before creating or using a shared account.

Shared Account Creation
Shared accounts can only be created for individuals legally authorized to access the patient's health information. The patient must provide explicit consent for another individual, including providers, to access their health information through a shared account.

Sharing Health Information with Healthcare Providers Outside of HNL Lab Medicine and Our Affiliates
In addition to shared accounts, patients may elect to share their laboratory results with their healthcare provider. The patient must give explicit consent to share their health information with a healthcare provider external to HNL Lab Medicine and their affiliates.

The patient is responsible for managing and granting access to their health information through the shared account. Shared account users must use the website in accordance with these terms and respect the confidentiality of the patient's health information.

Access Permissions
The patient has control over the level of access granted to shared account users, as well as the information they share with healthcare providers. The patient can revoke shared account access at any time without prior notice.

Shared account users must maintain the confidentiality of their login credentials. In the event of unauthorized access, the patient must promptly notify HNL Lab Medicine.

Use of Information
Shared account users may only access the patient's health information for authorized purposes related to the patient's healthcare. Similarly, healthcare providers outside of HNL Lab Medicine and our affiliates may only access the patient's health information that the patient elects to share with them. Users are prohibited from sharing account information, attempting to access unauthorized information, or using the Patient Portal for any illegal or unethical activities.

The patient can terminate shared account access at any time. HNL Lab Medicine reserves the right to terminate shared account access in case of a violation of these terms.

Updates to Terms
Users will be notified of any updates to these terms. Continued use of the shared account implies acceptance of the updated terms.

Limitation of Liability
HNL Lab Medicine is not liable for any damages arising from the use or inability to use this website, including but not limited to unauthorized access.

Governing Law
These terms are governed by the laws of [Jurisdiction] without regard to its conflict of law principles. By creating or using a shared account on HNL Lab Medicine's website, you agree to abide by these terms. If you do not agree, please do not proceed with creating a shared account. HNL Lab Medicine reserves the right to update these terms as needed.

Contact Information
HNL Lab Medicine | 794 Roble Road | Allentown, PA 18109 Phone: 1-877-402-4221

Revised: January 16, 2024.